Privacy Policy

Data Controller
Acting data controller; Clive Smith, Director

1. Who We Are

Onboard F&B Solutions Limited, registered in the UK. Email: info@onboardfandb.com. We are a business-to-business (B2B) company providing travel food and beverage refreshment solutions to airline, train and cruise ship operators.

2. What Information We Collect

When you fill in an enquiry form on our website, we may collect: • Full name • Company name • Email address • Phone number (optional) • Area of interest • Details of your enquiry or challenges • Any other information you choose to share.

3. How We Use Your Information

We use the information you provide to: • Respond to your enquiry • Understand your business needs • Communicate relevant product or service information • Maintain business relationships • Improve our services We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis & 5. Data Protection

Our legal basis for collecting and processing personal data is: • Legitimate interest – responding to B2B enquiries and facilitating partnerships • Contractual necessity – taking steps prior to entering into a business contract • Consent – where applicable (e.g. optional sign-ups for newsletters).

5. How We Store and Protect Your Data

Information submitted via the form is received via email and may be stored securely within our internal systems. We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share it with trusted service providers who help us operate our business, under strict data protection agreements.

7. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Your Rights

Under UK data protection law, you have the right to: • Access the personal data we hold about you • Correct inaccuracies in your data • Request deletion of your data • Object to or restrict processing • Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise these rights, please contact us at info@onboardfandb.com.

9. Cookies and Tracking

Our website may use minimal cookies or tracking tools for basic functionality and performance monitoring. We do not use cookies for advertising purposes.

10. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Policy Updates

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users by updating this page. Last updated 20 May 2025